If multiple accounts are detected, here's what happens: first, all duplicate accounts are permanently closed. Second, all bonuses and points associated with those accounts are forfeited. Third, your betting history will be reviewed, and withdrawals may be withheld where applicable.
If you previously opened an account and can't remember it, please reach out to us before creating a new one — support@betsbets.best- to get in touch. Recovering an old account is straightforward, and keeping everything — your history, bonuses, and points — in one place is actually much more convenient.
Age is calculated automatically based on the date of birth provided during registration. If someone registers with a false date of birth and is later found to be under 18 during KYC verification, the account will be permanently closed and any funds held may not be refunded.
If there are minors in your household, enable parental controls on your device and never share your account password. If you suspect that a minor is accessing Bets Bets, let us know immediately and we'll act promptly.
Deposit Limit: Log in and go to "Account Settings → Responsible Gaming." Set your daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but increasing one requires a 72-hour waiting period — this is intentional, to prevent impulsive budget increases.
Self-Exclusion: You can exclude yourself from the platform entirely for 30 days, 90 days, 6 months, or 1 year. It takes effect within 5 minutes of activation and cannot be cancelled before the period ends.
Session Reminder: After a set period, you will receive a recommendation to take a break from betting.
If you'd like help from our support team directly, support@betsbets.bestWrite to and the team will activate the tools on your behalf. For more details, Responsible Gaming page.
What you'll see in your betting history: Each bet shows the date, match, bet type, amount, odds, and result (won/lost/in progress). Weekly and monthly summaries are also available — showing how much you've wagered, won, and lost.
What You'll See in Your Transaction History: All deposits and withdrawals show the date, amount, payment method, and status (completed/pending).
History can be filtered for up to 12 months. You can also download your complete records as a CSV file, which is handy for tax purposes or financial tracking. The download button is located in the top-right corner of the history page.
Ways to Get Free Spins:
1. New members receive a number of free spins on selected slots games immediately after registration.
2. Bonus spins are available with weekly deposit offers — typically when you deposit a minimum of ৳500.
3. Exclusive free spin offers are available during special events such as the IPL or World Cup.
Daily Login Bonus: Log in every day to earn a bonus point or a small cash reward. Log in for 7 consecutive days and you'll receive a special reward on the seventh day.
Free spins are typically valid for 24–72 hours and must be used before they expire. To see all current offers, log in and visit the Rewards Page Go.
How to Access Live Streaming:
1. You must be logged in to your account.
2. Your account must have a minimum balance (usually ৳200 or more), or you must have an active bet on that match.
3. Go to the "Live" tab — if you see a stream icon next to a match, that match is available to watch in real time.
Real-Time Scores: The Live tab keeps you updated with live scores, run rates, wickets, and goals for all ongoing matches — refreshing every few seconds. cricket and football scorecards are especially detailed. During live betting, you can read the odds against these scores before placing your bet. Pre-match stats are also available before kickoff. Match Odds page।
Temporary Break (Self-Exclusion): You can deactivate your account for anywhere between 30 days and 1 year. During this period, you won't be able to log in, place bets, or receive any promotional messages. Your account will reactivate automatically once the period ends. To set this up: go to Account Settings → Responsible Gambling → Self-Exclusion and choose your preferred duration.
Permanent Closure (Account Deletion): To permanently delete your account, contact support@betsbets.bestEmail with the subject line "Account Closure Request." Before submitting your request, make sure there are no pending withdrawals or open bets. If you have a remaining balance, withdraw it first.
Please note: Whether you can reopen a new account on the same mobile number and email after permanent closure depends on the reason for closure. Talk to support before making that decision.